Frequently Asked Questions

What is your average production time?

The average turnaround time for printed products is between 5-7 business days and 7-10 business days for face mount to acrylic and framed prints however, depending on order volume the turnaround time might be a little quicker or longer.  If you require your order by a specific date, please contact me to confirm.  From mid-November to mid-January the production times may also increase due to the holiday season.  Please note shipping time is extra.

How Much is Shipping and How Long for Delivery?

Exact shipping costs will be calculated at checkout however most orders are charged as a flat rate of $19.95 for amounts under $150 and $29.95 for amounts between $150 - $300.  Order values above $300 will be charged at a rate of approximately 15% of order value calculated before discounts and taxes. 

We ship within Canada & the continental United States, shipments overseas and to AK, HI, YK, NT, NWT may incur additional charges.  

Shipping times vary greatly depending on your location and the current status of the shippers.  Once shipped you will receive a tracking number, and the majority of orders will arrive within 5-7 business days.  Delivery to rural and/or remote addresses may take longer.

Can I expedite my order?

If you need your order faster then the average turnaround time then please contact me. I may be able to accommodate special requests however expedited orders do incur an additional charge from my print supplier, which will be quoted for you in advance.

Do you include hanging hardware with your canvases and face mount to acrylic prints?

Yes, the hanging hardware included for canvases is a high-grade braided wire fastened to D-rings, ready to hang. The face mount to acrylic comes with a back frame installed for easy hanging.  Simply counter sink 1-3 screws with a large head into you wall making sure they are level. The screw head should sit about ½” out of the wall, and the back frame will then rest on the screw(s). The back frame is intended to hang flush to the wall. If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact me.

Are your canvases considered Giclee quality?

Yes.  Canvases are digital prints produced on inkjet and latex printers.  My print supplier uses only archival-quality inks and artist-grade canvases.

How is the canvas stretched?

My print supplier uses a propriety blend of canvas that is stretched over 1.5” or 0.75” kiln dried wooden stretcher bars.  All canvases come with hanging hardware and strainer supports on any canvas over 30" wide.

Can I hang my canvas in a bathroom?

Yes, just make sure the canvas is not in direct contact with water.

What is your Policy on Returns / Exchanges / Refunds?

Thank you for purchasing my photography prints and/or merchandise. Your complete satisfaction is very important to me and I will work with you to resolve any concerns.  Please read the following policy carefully regarding returns, exchanges, and refunds for your order:

All orders are custom-made and therefore are not eligible for returns or exchanges. Please ensure you review your order carefully before completing your purchase.

Damaged or Defective Items
All items are carefully packaged to prevent damage during transit and shipped insured.   However, if damage or loss does occur please contact us immediately and take pictures of the damage to the packaging as well as the damage to your print.  DO NOT THROW OUT any damaged materials until advise by me as my supplier or the shipper may request an inspection.  My supplier ships your order insured so once the damage claim has been approved they will send out a replacement piece.  No cash refunds will be given for damaged shipments.I strive to ensure every item arrives in perfect condition. If your order arrives damaged or defective, I am happy to offer a replacement. The following conditions apply:

1. Timeframe: You must initiate the claim process within 7 days of receiving the item.
2. Contact Process: Please contact me by email to initiate a return. Be sure to include:
• Your order number.
• A description of the issue.
  
• Photographic evidence of the damage or defect.
  

Contact Information

If you have any questions about this policy or need assistance with a damaged or defective order, please don’t hesitate to contact me. I am here to help ensure your satisfaction.

Thank you for your understanding and support!

HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about my new work! An easy way to stay in the loop is by signing up for my newsletter in the footer below! You can also follow me on my social media pages where I regularly post new work and other content!